Overview
Sign-in problems usually fall into password/access, team invites, or signing in with the wrong account type (office vs crew).
Sign in: Login
Forgot password
- Open Login and click Forgot password
- Enter the email on your Dirt Face account
- Check inbox and spam for the reset link
- Choose a new password and sign in again
Tip: Use the same email your admin invited — work aliases sometimes differ from what IT expects.
Too many login attempts
After several failed tries, Dirt Face may temporarily block sign-in.
| Fix | Steps |
|---|---|
| Wait | Try again after a few minutes |
| Reset password | Use Forgot password so you are not guessing |
| Clear saved password | Remove the old password from your browser password manager and type manually once |
Team invite not working
| Symptom | Fix |
|---|---|
| Invite email never arrived | Ask an admin to resend from Manage Team; check spam |
| Link expired | Admin sends a fresh invite |
| “Already have an account” | Sign in with that email, or use forgot password if you do not remember it |
| Wrong company after accept | Sign out and sign back in; confirm you used the invite link while logged out |
See Invite your team and Team members.
Crew vs office login
| Role | What you should see after login |
|---|---|
| Admin / Estimator / Office | Main dashboard — Customers, Estimates, Jobs, etc. |
| Crew | Crew Portal → My Schedule only |
If a crew member sees the full office sidebar, their role is wrong — an admin should set Crew under Manage Team.
If an office user lands on /crew, their account may be assigned the Crew role only.
Cannot access a feature
Permissions are role-based. An estimator may not see Billing or Business Settings; a crew user cannot open Estimates.
An admin can adjust roles under Manage Team.
Multi-location / wrong company profile
When Multi-Location is enabled, documents and lists filter to the active company profile in the header.
If data “disappeared,” switch the profile dropdown before assuming records were deleted.
Browser tips
- Use a current version of Chrome, Edge, Safari, or Firefox
- Disable strict ad blockers on
dirtface.comif the login page fails to load - Private/incognito mode helps rule out stale cookies
Still blocked?
Contact support with:
- Email used to sign in
- Role (if known)
- Screenshot of any error text
- Whether the issue is login, invite, or wrong portal (crew vs office)