Overview
Order detail is your fulfillment workspace — picking, shipping, pickup, printing warehouse documents, and handling cancellations or refunds.
Where in the app: Store → Orders → select an order
Open: Store orders
Fulfillment workflow (ship)
Paid → Start picking → Complete picking → Mark shipped (carrier + tracking)
| Step | Action |
|---|---|
| 1 | Start picking — locks order for warehouse |
| 2 | Enter picked quantities per line |
| 3 | Complete picking — status → Packed |
| 4 | Mark shipped — carrier, tracking #, ship date |
Partial picks may result in Partial Shipped with backorder lines.
Will-call / pickup
For pickup orders:
- Complete picking as above
- Mark ready for pickup
- Mark picked up when customer collects
Print documents
| Document | Use |
|---|---|
| Pick list | Warehouse picking |
| Packing slip | Box contents |
| Receipt | Customer copy |
| Shipping label | Carrier label |
| BOL | Freight shipments |
| Commercial invoice | Cross-border / wholesale |
Cancel and refund
| Action | When |
|---|---|
| Cancel order | Before or during fulfillment (status-dependent) |
| Approve/deny cancellation | Customer requested cancel from storefront |
| Refund | Paid orders — partial or full via FortisPay |
See Refunds for payment reversal details.
Backorders
When an order is Partial Shipped, open backorder section to fulfill remaining lines when stock is available.
Inventory link
Fulfillment decrements stock when inventory is enabled. Shortages may link to sales orders or PO creation.